FAQ

I cant add a choosen article to my shopping cart.
Your choosen article ist not stocked currently and therefore cant be added to your shopping cart.

How can I place a preorder for a non stocked article?
For preorders please contact us through our contact form.

How long will it take until my order will be dispatched?
Your order will be prepared for shippment after receipt of payment immediately. Delivery period does depend on choosen country as well as delivery service.

What delivery periods are valid for shippment within Germany / to foreign countries?
For details on shipping and handling, please click here.

How to track my parcel?
You will receive a dispatch notice by email soonest your order had been shipped. With this email you will be able to track your order.

What if my parcel does not arrive within the confirmed delivery period?
Sometimes acts of nature (storm, flood...) as well as thorough customs examination may cause a delivery delay. If your parcel should not arrive within declared delivery period, please contact us through our contact form.

I received a wrong article.
Please contact us through our contact form.

I cant log in to my account.
Please notice that you need to register as customer first. Potential customer ID`s of our old shop are not valid anymore.

I have forgotten my password.
Please click on „Forgotten my password“. You will receive an email to create a new password then.